Australian Passport Information Service
Telephone
The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff. APIS is not a passport office.
You can contact APIS on 131 232 for the cost of a local call. Hours of Operation are (EST) 8am to 8pm weekdays and 8:30am to 5pm weekends and most public holidays. APIS is closed on Christmas Day, New Year's Day and Good Friday.
The service can provide information on:
- how to apply for your first Australian passport;
- how to complete the passport application form;
- where to obtain supporting documentation such as a copy of your full birth certificate;
- current passport application fees (it can also accept payment of priority processing and lost or stolen fees);
- where to lodge your application;
- the status of your application and how long it will take to process;
- how to renew a passport
- how to apply for a child's passport;
- what to do if your passport is lost or stolen; and
- the number of passports you have lost or had stolen.
APIS also arranges appointments for persons to lodge their application or renewal at a passport office where travel is imminent, is for unforeseen, compassionate reasons or requires a travel document other than an Australian passport.
If overseas please contact an Australian diplomatic or consular mission.
E-mail
For any questions regarding passports, email us at passports.australia@dfat.gov.au.
To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.
Freedom of Information
Freedom of Information inquiries may be made to foi@dfat.gov.au. Visit the Department of Foreign Affairs and Trade website for details.