The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff. APIS is not a passport office.
You can contact APIS on 131 232 for the cost of a local call. See APIS opening hours.
APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:
- you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
- you need a travel document other than an Australian passport.
If overseas please contact an Australian diplomatic or consular mission.
For any questions regarding passports, email us at firstname.lastname@example.org. Allow 2 business days for a response.
To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.
Passport offices - by appointment only.
Call 131 232 to make an appointment.