News

  • Australian Passport Information Service call wait time delays

    Callers to the Australian Passport Information Service are currently experiencing longer than usual wait times.

    A number of strategies are being implemented to reduce call wait times over the coming weeks. We regret and apologise for any inconvenience this may cause.

    14 February 2018
  • Perth Passport Office Relocation

    The Perth Passport Office has relocated to  Level 1, 140 William Street, Perth. 

    Opening hours are 8:30am – 4:00pm weekdays.

    18 January 2018
  • Discontinuation of frequent traveller passport

    We no longer make the 66-page "frequent traveller passport". 

    Instead we offer a cheaper replacement passport option.

    If you are a frequent traveller, and your passport has filled up but won't expire for more than two years, you can pay less for a 34-page 'replacement passport' that covers the remaining validity of your old passport.

    The fee for a 34-page replacement passport (with the same expiry date as your old passport) is $178.

    Otherwise you will have to pay the full fee to get a new passport with 10 years' validity.

    If you are overseas, you can apply for a replacement passport at your nearest Australian diplomatic mission.  If you are in Australia and require a replacement passport, you will be able to use our online application.

    Existing 66-page frequent traveller passports will remain valid until they expire.

    15 January 2018