Australian Passport Information Service

Telephone

The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff APIS is not a passport office.

You can contact APIS on 131 232 for the cost of a local call. Hours of Operation are (EST) 8am to 8pm weekdays and 8:30am to 5pm weekends. APIS is closed on the following national public holidays: New Year’s Day, Australia Day, Easter Monday, Good Friday, Anzac Day, Christmas Day and Boxing Day.

The service can provide information on:

  • how to apply for your first Australian passport;
  • how to complete the passport application form;
  • where to obtain supporting documentation such as a copy of your full birth certificate;
  • current passport application fees (APIS can also accept payment of priority processing and lost or stolen fees);
  • where to lodge your application;
  • the status of your application and how long it will take to process;
  • how to renew a passport;
  • how to apply for a child's passport;
  • what to do if your passport is lost or stolen; and
  • the number of passports you have lost or had stolen.

APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport or a Document of Identity (DOI) for travel to Norfolk Island

If overseas please contact an Australian diplomatic or consular mission.

E-mail

For any questions regarding passports, email us at passports.australia@dfat.gov.au.
To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.

Freedom of Information

Freedom of Information inquiries may be made to foi@dfat.gov.au. Visit the Department of Foreign Affairs and Trade website for details.

For more information see brochure Australian Passport Information Service (html) (Download PDF 231 KB)