Waiver of fees
The Australian Passport Office may replace free of charge any current Australian passports lost or damaged as a result of approved natural disasters. Applicants who wish to apply for a gratis replacement passport should contact the Australian Passport Information Service (APIS) on 131 232 for further information on the application process. Please DO NOT report, via the website, that your passport was lost or damaged as a result of these natural disasters. Current fee waivers cover: Typhoon Haiyan, which struck the Philippines on 9 November 2013. Fee waivers for this event will be accepted until 9/11/2014. The Northern Territory - Monsoonal Trough (February to April 2013); Central and Southern Queensland - Storms (from 25 February to April 2013); Victoria - Bushfires (March 2013); Victoria - Storms and Tornadoes (21 March 2013); New South Wales - Severe Storms (21 March 2013); South Australia – Cherryville Fire (9 May 2013); Shoalhaven NSW - Severe weather (22 June 2013); Kangaroo Island South Australia - Floods (June 2013); Victoria - Floods (12 June 2013); Victoria - Storms and Floods (August 2013); Western Australia - Storms and Floods (15 July 2013); Western Australia - Tropical low and associated flooding (24 June 2013); and New South Wales - Bush fires (17 October 2013). Fee waivers for these events will be accepted until 1/6/2014. All flooding and bushfire events in Australia that were declared natural disasters for the months of January and February 2013. Fee waivers for these events will be accepted until 1/3/2014. The Tasmanian Bushfires (January 2013); Western Australia Thunderstorms and Flooding (11-13 December 2012); South West Queensland Bushfires (December 2012); Far North Queensland Fires (November December 2012); South Australian Bushfires (11-20 November 2012) and New South Wales Bushfires (August to October 2012). Fee waivers for these events will be accepted until 11/01/2014.
Applying for a passport for a child born through surrogacy
New requirements for passport applications involving children born as a result of surrogacy arrangements will take effect from 24 April. Please read the information and related passport forms in the following web URL: http://www.dfat.gov.au/passports/surrogacy/
Internet Explorer Version 10 – Compatibility View
If you are using Internet Explorer 10 as your browser and are experiencing difficulties with your online passport application, please follow the steps below which will resolve the issue in most instances. 1. Open Internet Explorer in the desktop. 2. Navigate to the passports.gov.au website 3.Press the Alt key to display the Menu bar (or press and hold the Address bar and then select Menu bar). 4. Click Tools, and then click Compatibility View settings. 5. Click “Add” to add passports.gov.au to Compatibility View. Once you have performed this action the online application issue should be resolved. You can also visit Microsoft’s website for further details on how to use Compatibility settings at the following web URL: http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10