News


Alert: Hoax email

We are aware of an email purporting to be from the Australian Passport Office which claims our systems have crashed, and asks people to ‘confirm your Passport to our database’ using a website link. We never send emails asking you to log onto our website to provide your passport details. If you receive an email you believe to be phishing, do not open any of the links or attachments and delete the email from your inbox and your deleted items folder. You can report any related scams to SCAMwatch, an independent website run by the Australian Competition and Consumer Commission (ACCC), and/or to the Australian Cybercrime Online Reporting Network (ACORN) managed by the Australian Federal Police.

Waiver of fees

Australia - NSW: Northeast Severe Thunderstorms (31 December 2014); Clarence Valley and Coffs Harbour Bushfires (from 2 August 2014); Southeastern NSW Storms (24 March 2014); Eastern NSW Storms (15-16 March 2014); and Warrumbungle and Cooma-Monaro Bushfires (1 February 2014); Queensland: Severe Tropical Cyclone Marcia and South East Queensland Trough (19-22 February 2015); Central Queensland Heavy Rainfall and Flooding (8-14 February 2015); Southwest Bushfires (30 January 2015); Brisbane Severe Storm (27 November 2014); Central Coast and South Queensland Trough (26-30 March 2014); Tropical Cyclone Ita and Flooding (from 11 March 2014); Western Australia: Surface Trough and Associated Flooding (26 April 2014); Victoria: Bushfires (2 January 2015 and 16 December 2014); Storms and Floods (September 2014 and 7 January 2015); Storms (24 June and July 2014); East Gippsland Floods (June 2014); and South Australia: Bushfires (January 2015). Overseas - Severe Tropical Cyclone Pam in Vanuatu (13 March 2015).