Waiver of fees

The Australian Passport Office may replace free of charge any current Australian passports lost or damaged as a result of approved natural disasters. Applicants who wish to apply for a gratis replacement passport should contact the Australian Passport Information Service (APIS) on 131 232 for further information on the application process. Please DO NOT report, via the website, that your passport was lost or damaged as a result of these natural disasters. Current fee waivers cover: NSW: Bushfires - Central Ranges, Riverina/Southern Border, Riverina Highlands (Jan 14); Severe weather - the Hornsby Tornado (17/18 Nov 13) and the Guyra Tornado (22/23 Nov 13); Queensland: Flooding - Central and Western Queensland (18/28 Feb 14); Monsoonal rainfall and flooding (7/9 Feb 14); Tropical Cyclone Fletcher (2 Feb 14); Tropical Cyclone Dylan (31 Jan 14); the North Stradbroke Island bushfire (29 Jan 13); Western Australia: Tropical low and flooding (16 Jan and 6 Feb 14); bushfire - Parkerville (12 Jan 14); Victoria: Bushfires (Jan and Feb 14); storms (commencing 26 Sep 13); and South Australia: Floods (commencing 14 Feb 14); and bushfires (Jan 14). Fee waivers for these events will be accepted until 28 Mar 15. Typhoon Haiyan in the Philippines on 9 Nov 13. Fee waivers for this event will be accepted until 9 Nov 14. The Northern Territory - Monsoonal Trough (Feb to Apr 13); Central and Southern Queensland - Storms (from 25 Feb to Apr 13); Victoria - Bushfires (Mar 13); Victoria - Storms and Tornadoes (21 Mar 13); New South Wales - Severe Storms (21 Mar 13); South Australia – Cherryville Fire (9 May 13); Shoalhaven NSW - Severe weather (22 Jun 13); Kangaroo Island South Australia - Floods (Jun 13); Victoria - Floods (12 Jun 13); Victoria - Storms and Floods (Aug 13); Western Australia - Storms and Floods (15 Jul 13); Western Australia - Tropical low and flooding (24 Jun 13); and New South Wales - Bush fires (17 Oct 13). Fee waivers for these events will be accepted until 1 Jun 14.

Internet Explorer Version 10 – Compatibility View

If you are using Internet Explorer 10 as your browser and are experiencing difficulties with your online passport application, please follow the steps below which will resolve the issue in most instances. 1. Open Internet Explorer in the desktop. 2. Navigate to the website 3.Press the Alt key to display the Menu bar (or press and hold the Address bar and then select Menu bar). 4. Click Tools, and then click Compatibility View settings. 5. Click “Add” to add to Compatibility View. Once you have performed this action the online application issue should be resolved. You can also visit Microsoft’s website for further details on how to use Compatibility settings at the following web URL: