Priority Processing Service
The Australian Passport Office is committed to mailing out an eligible applicant's passport within ten
working days of receiving all information and documentation we require. However, you should
allow extra time for Australia Post outlets to forward your application to a passport office.
If you need your passport in a hurry, you can use our Priority Processing Service.
This service guarantees that an eligible applicant's passport will be ready for despatch within two
working days of a passport office receiving everything it needs. Allow extra time for your
application to be forwarded to the passport office and for your passport to be mailed out.
There is a processing fee for this service, in addition to
the normal passport application fee. Priority processing is not available for certain
categories of applications; for example, applications for children where consent of both parents has
not been provided.
Note: This service is not available to clients outside Australia with the excepton of London and Washington.
If you are applying to London or Washington and qualify to lodge by mail,
allow extra time for your application to reach the passport office and for your passport to be returned
If overseas, contact the nearest Australian mission for
details on the services available.
Refund of Priority Processing Fee
If a passport office does not meet the service standard of two working days, you may apply for a refund of
the priority processing fee.
If you are travelling for compassionate reasons due to the death or serious illness of an immediate family
member, you may also be eligible for a refund of the priority processing fee. For the purposes of priority
processing fees, immediate family members are defined as mother, father, son, daughter, brother, sister,
mother-in-law and father-in-law of the applicant.
As noted, the priority service is not available for applications for full-validity passports made overseas, except
lodgements made in London and Washington. However, in special circumstances overseas applicants may need to be
issued with an emergency passport. There is no application fee for issuing an emergency passport but you need to
pay a priority processing fee. You must present your emergency passport when applying for a new full validity passport.
How to Apply for a Refund
If you consider you are eligible for a refund, you should write to:
The Manager, Australian Passport Office in your capital city.
If you lodged your application in London or Washington, you should write to the manager of that passport
To apply for a refund of the fee for an emergency passport, write to the Consul at the Australian embassy, high
commission or consulate where the application was lodged.
Your letter should include your full name, your passport number, the date and place you lodged your
application and details in support of your claim.
If you are applying on compassionate grounds, your letter should include supporting documentation such as
a death certificate, funeral notice or letter from the treating doctor of the immediate family member you
travelled to see.
The passport office will reply within 14 days of receiving your enquiry. If you are eligible for a refund,
a cheque will be posted to you within 30 days of our decision. If you are not eligible for a refund,
we will write and tell you why.
Right of Review
A decision not to refund a priority processing fee is a reviewable decision under the Australian Passports
For more information see brochure Processing times and priority service (html) (Download PDF 249 KB)