Priority Processing Service

Our priority processing service guarantees that your passport will be produced within two working days of us receiving everything we need from you. You should allow extra time for your application to reach a passport office by mail, and for your passport to be sent to you by registered mail (unless you arrange to collect it personally).

The priority processing service is available for passport applications and renewals lodged in Australia and at two Australian diplomatic missions overseas – Washington DC and London. The service is not an option for child passport applications that do not include full parental consent.

If you are applying overseas and cannot wait the standard three weeks to receive your new passport, you should contact the nearest Australian diplomatic mission or consulate for advice.

Refund of priority processing fee

If a passport office does not meet the standard service of two working days after you have provided all the information required to process your application, you may apply for a refund of the priority processing fee.

If you are travelling for compassionate reasons due to the death or serious illness of an immediate family member, you may be eligible for a refund of the priority processing fee. For the purposes of priority processing fees, immediate family members are defined as the spouse, de facto partner, mother, father, son, daughter, brother, sister, mother-in-law and father-in-law of the applicant.

How to apply for a refund

If you consider you are eligible for a refund, you should write to the Manager of the Australian Passport Office in your capital city, or to the Consul at the Australian diplomatic mission where your application was lodged.

Your letter should include your full name, your passport number, the date and place you lodged your application and details supporting your claim. If you are applying on compassionate grounds, please include supporting documentation such as a death certificate, funeral notice or letter from the doctor treating the immediate family member you travelled to see.

We will reply within 14 days of receiving your enquiry. If you are eligible for a refund, a cheque will be posted to you within 30 days of our decision. If you are not eligible for a refund, we will write to tell you why.

Right of Review

A decision not to refund a priority processing fee is a reviewable decision under the Australian Passports Act 2005.

For more information, see brochure Processing times and priority service (html) (Download PDF 249 KB)