Priority Processing Service

The Australian Passport Office is committed to mailing out an eligible applicant's passport within ten working days of receiving all information and documentation we require. However, you should allow extra time for Australia Post outlets to forward your application to a passport office.

If you need your passport in a hurry, you can use our Priority Processing Service.

This service guarantees that an eligible applicant's passport will be ready for despatch within two working days of a passport office receiving everything it needs. Allow extra time for your application to be forwarded to the passport office and for your passport to be mailed out.

There is a processing fee for this service, in addition to the normal passport application fee. Priority processing is not available for certain categories of applications; for example, applications for children where consent of both parents has not been provided.

Note: This service is not available to clients outside Australia with the excepton of London and Washington. If you are applying to London or Washington and qualify to lodge by mail, allow extra time for your application to reach the passport office and for your passport to be returned to you.

If overseas, contact the nearest Australian mission for details on the services available.

Refund of Priority Processing Fee

If a passport office does not meet the service standard of two working days, you may apply for a refund of the priority processing fee.

If you are travelling for compassionate reasons due to the death or serious illness of an immediate family member, you may also be eligible for a refund of the priority processing fee. For the purposes of priority processing fees, immediate family members are defined as mother, father, son, daughter, brother, sister, mother-in-law and father-in-law of the applicant.

As noted, the priority service is not available for applications for full-validity passports made overseas, except lodgements made in London and Washington. However, in special circumstances overseas applicants may need to be issued with an emergency passport. There is no application fee for issuing an emergency passport but you need to pay a priority processing fee. You must present your emergency passport when applying for a new full validity passport.

How to Apply for a Refund

If you consider you are eligible for a refund, you should write to:

The Manager, Australian Passport Office in your capital city.

If you lodged your application in London or Washington, you should write to the manager of that passport office.

To apply for a refund of the fee for an emergency passport, write to the Consul at the Australian embassy, high commission or consulate where the application was lodged.

Your letter should include your full name, your passport number, the date and place you lodged your application and details in support of your claim.

If you are applying on compassionate grounds, your letter should include supporting documentation such as a death certificate, funeral notice or letter from the treating doctor of the immediate family member you travelled to see.

The passport office will reply within 14 days of receiving your enquiry. If you are eligible for a refund, a cheque will be posted to you within 30 days of our decision. If you are not eligible for a refund, we will write and tell you why.

Right of Review

A decision not to refund a priority processing fee is a reviewable decision under the Australian Passports Act 2005.

For more information see brochure Processing times and priority service (html) (Download PDF 249 KB)