Report a lost or stolen passport

Passports lost or damaged in declared natural disasters

DO NOT use this service to report that your passport was lost or damaged in a declared natural disaster. You must first call the Australian Passport Information Service on 131 232.

Online reporting

You can report your Australian passport lost or stolen online. This should be done as soon as practicable. To use this service, you must know your passport number. You will be required to confirm your identity, and then asked about the circumstances of the loss. If you wish to replace your passport at this time, you can also complete the appropriate passport application form online.

In Australia

If you are in Australia, you can also telephone the Australian Passport Information Service on 131 232 to report the loss or theft of your Australian passport.

If you wish to apply for a replacement passport, you will need to:

  • complete a new passport application form,
  • provide details of the lost/stolen passport,
  • attend an interview,
  • pay the current application fee,
  • pay the appropriate lost/stolen passport fee

Overseas

If you are outside Australia and your passport is lost or stolen you must immediately either report your passport lost or stolen online or report the loss to the nearest Australian diplomatic or consular mission.

If you are replacing your passport, you will need to:

  • complete an overseas passport application form,
  • provide details of the lost/stolen passport,
  • attend an interview,
  • pay the current application fee,
  • pay the appropriate lost/stolen passport fee

If not replacing your passport you should complete a Lost or Stolen Australian passport form and send it to the nearest Australian diplomatic or consular mission.

Report your passport missing in the mail

You can also report that your passport is missing in the mail. Passports missing in the mail, provided they are reported as missing within 60 days of despatch, are not considered to be Lost or Stolen and therefore incur no penalty.

You may report your passport missing in the mail if:

  • your passport was mailed to an Australian address;
    and
  • it was despatched from a Passport Office more than five working days ago.

It may take up to one week for delivery, depending on your location. Please check with your local Australia Post outlet before reporting it missing.

If your passport is missing in the mail and you need to travel urgently, please telephone the Australian Passport Information Service on 131 232 (from anywhere in Australia).

If the mailing address for your passport is outside Australia, please contact your nearest Australian diplomatic or consular mission.

Report a found passport

If you have found an Australian Passport, please send it to the Passport Office in your Australian capital city, or return it to the nearest Australian diplomatic or consular mission.

Why you must report your passport lost or stolen

Your passport is a vital tool in proving your identity.  With the increasing incidence of identity theft in Australia, the Australian Passports Act 2005 contains new measures to encourage Australians to protect their passports.  This includes the imposition of an additional lost or stolen fee on top of the normal application fee.  The amount you pay will depend on the number of passports/travel documents that you have lost or had stolen in the previous five years.

You must promptly report the loss or theft of your passport.  It is an offence to fail to report the loss or theft of your Australian passport as soon as you learn of the loss.  By reporting the loss, your passport can be immediately and permanently cancelled, and cannot be used to enter or leave any country, thereby significantly reducing the chances of its misuse by terrorists or other criminals.  Border control authorities in Australia and abroad will confiscate any cancelled passport that comes to their notice.  It is an offence under the Australian Passports Act 2005 to use a cancelled Australian passport with a penalty of up to 10 years imprisonment or a fine of $110,000, or both.

Lost, Stolen or found identity documents.

The Attorney-General's department website provides more information on 'Lost, Stolen or Found Identity Documents', including a booklet 'Protecting your Identity'.

Refunds and Appeals Information

To check whether you are eligible for a refund of the lost or stolen fee, priority processing fee, or passport fee, click here.


For more information see brochure Lost or stolen passports (html) (Download PDF 242 KB)

Passports Tips and Hints
Please note that it is an offence not to report the incident as soon as practicable after you become aware of the loss or theft of your Australian passport.

Remember: always keep your passport in a safe place, whether you are at home or abroad!

- In many countries passports are prime target of theft for illegal purposes

- Considerable inconvenience and disruption to travel plans may result from the theft or loss of your passport

Locate the nearest Australia Post outlet

Australia Post