Australian Passport Office Client Feedback

We welcome your feedback on our services. The Australian Passport Office is committed to providing a secure, efficient and responsive passport service for Australia. If you wish to make a compliment, complaint or suggestion, please be as specific as possible when completing this form.

Important: This is a feedback channel only. If you require assistance with an online passport application or have a query about a passport application, please call the Australian Passport Information Service on 131 232.

We thank you for your compliments. We won’t contact you about your compliment however we will pass on the positive feedback to the relevant office for recognition.

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Your feedback
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Personal information you include on this feedback form will be collected, used and disclosed by the Department of Foreign Affairs and Trade (DFAT) for the purposes of responding to your feedback, as well as assessing and managing the delivery of DFAT's passport services. Your personal information will be stored on a secure electronic database and will be destroyed once it is no longer required for these purposes. If this information is not collected, DFAT is unable to verify the authenticity of your feedback and will be unable to accept it. For further information regarding how DFAT handles your personal information, please consult our Privacy Policy.