Feedback

Important: This is a feedback channel only.

If you need help with an online passport application or have a question about a passport application, call us on 131 232.

We thank you for your compliments. We won’t contact you about your compliment but we’ll pass on the positive feedback to the relevant office for acknowledgement.

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The Department of Foreign Affairs and Trade (DFAT) will collect, use and disclose the personal information you include on this feedback form for the purposes of responding to your feedback, as well as assessing and managing the delivery of DFAT's passport services. We can’t verify your feedback unless we collect this information. We’ll store your personal information on a secure electronic database and we’ll destroy it once it’s no longer required for these purposes. See our Privacy Policy for further information regarding how DFAT handles your personal information.