Your feedback on our services is welcome

Important: This is a feedback channel only. If you have a query about a passport application or need to discuss your application, please call the Australian passport Information Service on 131 232.

To enable us to action your feedback and provide a good quality service, please be as specific as possible when completing this form.

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Personal information you include on this feedback form will be collected, used and disclosed by the Department of Foreign Affairs and Trade (DFAT) for the purposes of responding to your feedback, as well as assessing and managing the delivery of DFAT's passport services. Your personal information will be stored on a secure electronic database and will be destroyed once it is no longer required for these purposes. If this information is not collected, DFAT is unable to verify the authenticity of your feedback and will be unable to accept it. For further information regarding how DFAT handles your personal information, please consult our Privacy Policy.