New call centre operating hours

25 September 2019

From Monday 30 September you can call us during the following times:

  • Monday to Friday: 8.00 am to 9.00 pm (AEST)

Please note: If you are calling about a passport application, it usually takes about 3 weeks from date of lodgement to receive your passport in Australia. Priority passport applications take 2 business days plus delivery.  If this is not quick enough check out our Passport RAPID service.

We can't provide specific information on the day you will receive your passport. All general answers to passport questions can be found on this website.