Passport RAPID service for urgent applications

22 November 2018

The Australian Passport Office, in cooperation with Australia Post, has implemented a Passport RAPID service whereby passport clients needing an urgent appointment to lodge their passport application can do so at selected Australia Post outlets in all capital cities.  Passport RAPID applications will be delivered to the Passport Office the same day they are lodged. 

Who is eligible

To be eligible for this service you must:

  • correctly complete the passport application form
  • have all required original documentation
  • have two compliant photographs meeting the Passport Office’s standards and
  • pay the priority processing fee.

When and where to lodge your application

Passport RAPID applications must be lodged by midday, Monday to Friday (business days only) at a Passport RAPID outlet – see below for a list of all locations. 

How long does it take

If lodged after midday or on a weekend, the application will be delivered to the Passport Office the next business day.

Your passport should be ready for collection after two business days (Monday – Friday).  

Once your passport is processed, you will receive an email notifying it can be collected from the Passport Office in the relevant state or territory.  

Delivery by mail cannot be chosen as an option for Passport RAPID applications.

Travelling urgently due to the death or serious illness of an immediate family member

Passport RAPID is not suitable in circumstances where you need to travel urgently due to the death or serious illness of an immediate family member.  In these situations you will need to lodge your application at a Passport Office – please call 131232 to arrange an appointment.

Passport RAPID locations


Rapid Outlet


Adelaide - Rundle Mall Post Shop, 59 City Cross Arcade.


Brisbane GPO Post Shop, 261 Queen St, Brisbane City.


Canberra GPO, 53 Alinga Street Canberra.

NT Darwin GPO, 48 Cavenagh Street, Darwin.


Hobart GPO, 9 Elizabeth St Hobart.


Melbourne GPO Post Shop, Shop 1 260 Elizabeth St.

Melbourne - Collins St West PO, 440 Collins St


Perth - St Georges Terrace Post Shop, 66 St Georges Terrace.

Perth GPO, Shop 1 378 Wellington St.


Sydney GPO Post Shop, 1 Martin Place.

Sydney - QVB Market St PO, 44 Market St

Sydney - Haymarket PO, SHOP 13 477 Pitt St