Passport services over the Christmas and new year period

9 December 2019

Over the Christmas-New Year period, passport offices will operate as follows:

  • Monday 16 December: Normal hours - reduced services
  • Tuesday 17 December: Normal hours - reduced services
  • Wednesday 18 December: Normal hours - reduced services
  • Thursday 19 December: Normal hours - reduced services
  • Friday 20 December: Normal hours - reduced services
  • Monday 23 December: Normal hours - reduced services
  • Tuesday 24 December (Christmas Eve): Normal hours - reduced services
  • Wednesday 25 December (Christmas Day): Closed
  • Thursday 26 December (Boxing Day): Closed
  • Friday 27 December: Normal hours - reduced services 
  • Monday 30 December: Normal hours - reduced services
  • Tuesday 31 December (New Year’s Eve): Normal hours - reduced services
  • Wednesday 1 January (New Year’s Day): Closed
  • Thursday 2 January: Normal hours - reduced services
  • Friday 3 January: Normal hours - reduced services

On reduced service days:

  • we won’t be accepting applications for Convention Travel Documents or Certificates of Identity
  • our document legalisation service will operate as normal, except on 27, 30 and 31 December, when it won’t be available
  • you can collect a passport
  • you’ll be able to lodge a passport application if you need a passport in less than two business days for a compassionate or compelling reason, such as the death or serious illness of an immediate family member or an unexpected need for urgent business travel

On days when we’re closed, if you need urgent assistance please call the 24-hour consular emergency helpline - 1300 555 135 (within Australia) and +612 6261 3305 (outside Australia).  

You can lodge a passport application over the holiday period at Australia Post in the usual way.  Make sure to check holiday operating hours.  If you need an urgent passport, and want to make sure we get your documents as fast as possible, our Passport RAPID service will be available at select Australia Post locations.

If you’re overseas, contact the nearest Australian Embassy or Consulate.