Australian Passport Information Service (APIS)
The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff APIS is not a passport office.
You can contact APIS on 131 232 for the cost of a local call. See
APIS opening hours.
The service can provide information on:
APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:
- you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
- you need a travel document other than an Australian passport or a Document of Identity (DOI) for travel to Norfolk Island
If overseas please contact an Australian diplomatic or consular mission.
For any questions regarding passports, email us at
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