Contact us

Australian Passport Information Service (APIS) 

Telephone

The Australian Passport Information Service (APIS) provides a telephone information service to callers inside Australia seven days a week. When you call your questions will be answered by trained and experienced staff.  APIS is not a passport office.

You can contact APIS on 131 232 for the cost of a local call. See APIS opening hours.

The service can provide information on:

 

APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport.

If overseas please contact an Australian diplomatic or consular mission.

E-mail

For any questions regarding passports, email us at passports.australia@dfat.gov.au.
To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.

Freedom of Information

Freedom of Information inquiries may be made to foi@dfat.gov.au. Visit the Department of Foreign Affairs and Trade website for details.