Contact us


The Australian Passport Information Service (APIS) provides a telephone information service to callers inAustralia (including Norfolk Island) seven days a week. When you call your questions will be answered by trained and experienced staff.  APIS is not a passport office.

You can call  APIS on 131 232 for the cost of a local call. See APIS opening hours.     

APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport.

If your travel is not urgent, you may lodge your passport application at an accredited Australia Post outlet. Visit or call Australia Post on 137 678 to find the nearest outlet that will accept your application.

If overseas please contact an Australian diplomatic or consular mission.


For any questions regarding passports, email  APIS at Please allow  5 business days for a response. For urgent enquiries please call APIS on 131 232.

If you require information about an existing Australian passport or application, please call APIS on 131 232 for advice. Due to Australian privacy laws this information cannot be provided via an email request.

If overseas please contact an Australian diplomatic or consular mission.

To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.

Visit us

Passport offices - by appointment only.

Call 131 232 to make an appointment.

Freedom of Information

Freedom of Information inquiries may be made to Visit the Department of Foreign Affairs and Trade website for details.