All passport applications must be lodged in person. This applies to passport renewals as well as full applications. Consideration will be given to non-personal lodgment only in extreme circumstances, and on the understanding that only a limited validity passport can be issued.
A child’s passport application must be lodged by a parent or a person with parental responsibility for the child; child applicants aged 16 or 17 must also attend but children under 16 are not required to do so. If you are lodging a child’s application, you must present proof of your own identity which has a photograph, signature and residential address.
In Australia, you can lodge your passport application at an accredited Australia Post outlet. You can visit www.auspost.com.au or call Australia Post on 137 678 to find the nearest outlet that will accept your application, and make an appointment if necessary.
If you need to travel urgently for unforeseen compassionate reasons, you can lodge your application at a passport office. However, you will first need to make an appointment by calling the Australian Passport Information Service on 131 232.
If you are overseas, contact or check the website of the Australian diplomatic mission or consulate that is most convenient for you for details of how to lodge your application, including fees in local currency and payment methods.
When you lodge your application, you may be asked some questions to verify that the information you have provided is complete and correct. You must present the original documents required to support your application; these will be copied and returned to you on the spot. If you are presenting your current or previous passport as proof of your citizenship and identity, this will be physically cancelled and can no longer be used.
Your passport photos will be carefully checked to ensure they are of an acceptable standard. To complete lodgment, you will be asked to pay the relevant passport fee(s).
If we need additional information after lodgment, we will contact you.
If you need interpreting assistance in order to lodge your passport application, you can bring a family member or a friend with you. Alternatively, an interpreter can be arranged through TIS National at no cost. If you are deaf, or have a hearing or speech impairment, assistance can be made available through the National Relay Service.
- TTY users phone 133 677 then ask for 131 232
- Speak and listen users phone 1300 555 727 then ask for 131 232
- Internet relay users connect to the NRS National Relay Service then ask for 131 232
Checklists for lodging passport applications
- Sign your pre-completed renewal form in black pen
- Bring two identical colour photos less than six months old and write your name on the back of one
- Your previous passport
Adult passport application
- Ensure your application is completed and signed in black pen
- Assemble all the original documents you need to support your application eg full Australian birth certificate*, citizenship certificate, any records relating to change of name, and proof of identity
- Bring two identical colour photos less than six months old, and ensure one of these has been endorsed on the back by your guarantor
Child passport application
- Ensure the application is completed and that the parent’s declaration has been signed in black pen by the person lodging the application
- Check, if the child is 10 years or older, that they have signed the application in black pen
- If you are unable to provide full consent for the child to be issued with a passport, check what supplementary form(s) you may need to complete and bring
- Assemble all the original documents you need to support the application eg full Australian birth certificate, proof of citizenship*, citizenship certificate, court orders, and the child’s current or expired Australian passport if they have one
- Bring two identical colour photos less than six months old, and ensure one of these has been endorsed on the back by the child’s guarantor
- Bring proof of your own identity which has a photograph, signature and residential address
*A person born in Australia on or after 20 August 1986 is an Australian citizen provided that at least one of their parents was an Australian citizen or permanent resident at the time of their birth. A full birth certificate and additional documentation is required to confirm their citizenship. See Confirming your Australian citizenship.