Damaged and faulty passports

Damaged passports

It is your responsibility to keep your passport intact and in good condition. Normal wear and tear will not affect its usability, but serious damage to your passport could prevent you from travelling overseas.

Contact with water or other liquids can cause serious damage.  You must not tear or remove pages from your passport. It is critical that all the details and the photos on the personal data pages are legible and clear, and that there is no evidence of alteration or tampering with any aspect of the booklet.

If you are unsure whether your passport's condition is good enough for travel, you should seek advice from the Australian Passport Information Service on 131 232 or from an Australian diplomatic mission or consulate. You may need to take your passport to an Australian Passport Office for assessment.

Faulty passports

All Australian passports, except emergency passports, have an embedded microchip that contains the details of the document and its holder. This information is read from the microchip when you pass through Australia's automated border processing system, SmartGate.  If the chip does not work, or if you suspect it may be damaged, you should seek advice from the Australian Passport Information Service or from an Australian diplomatic mission or consulate.

Natural disasters

If your passport has been damaged or destroyed in a declared natural disaster, call the Australian Passport Information Service on 131 232 for advice on replacement options. Find more information on declared natural disasters in Australia on the Disaster Assist website.