News

Not sure which passport processing service to choose or how long each one takes? 

Now you can use our new estimator tool to find out. 

Simply answer a few questions and the tool will: 

• help you choose the passport processing service that’s right for you
• give you an estimate of how long you can expect to wait for your passport once you’ve lodged your application.

Want to know how quickly we’re currently processing passport applications? Each week we publish the latest processing timeframes for applications received under our routine service.

We’re continually improving our passport services. Soon we’ll launch an improved online passport tracking tool. Stay tuned.

We’ve introduced a new 'Fast Track (5-day processing)’ service. This service guarantees your passport application will be processed in 5 business days. This excludes postage. 

Fast Track (5-day processing) is available to eligible customers for an extra $100 on top of the regular application fee. 

If you need a passport quicker, you may be eligible for our existing ‘Priority (2-day processing)’ service. The Priority service is $290 in addition to the regular application fee. 

For routine applications, customers should continue to allow at least 6 weeks to get their passport. More information on our current processing times is available online.  

This new service is one of several exciting changes to modernise Australia’s passport service. Stay tuned.

Save yourself time and get your passport application right on the first go. Use our 5 step guides for:

• how to get an adult passport
• how to get a child passport

These guides step you through the passport application process and let you know what supporting documents to provide.

As part of our commitment to protect your personal information, we've introduced multi-factor authentication on all AusPassport accounts. 

You’ll need to add this extra layer of security to your account next time you visit AusPassport.

Each time you sign in, you’ll enter your password and a unique code we send to your mobile number or email address to confirm it’s you.

We’ve also updated our terms and conditions and privacy policy to reflect the introduction of multi-factor authentication. 

You can find more information on our multi-factor authentication page. 

Some countries won’t let you enter if your passport shows any signs of damage. This means a small rip, mark or water stain can ruin your overseas holiday. 

Don’t let this happen to you! Check your passport for signs of damage before you travel.
 
Find out about damaged passports and how to replace one on our website.