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  1. The Australian Passport Office will be closed from Good Friday 19 April 2019 until Easter Monday 22 April 2019 inclusive.  For any urgent passport enquiries during this period, please contact the Australian Passport Information Service (APIS) on 131 232.  

    APIS operating hours are 8:30am – 5:00pm (AEST) on weekends and national Public Holidays.  Please note - callers to APIS are currently experiencing longer than usual wait times.

    Article date: 
    18 April 2019
  2. We're experiencing a big surge in people applying for passports.  This is causing longer than usual wait times to our call centre.  Our call centre operates from 0800 to 2100 Monday to Friday and 0830 to 1700 Saturday and Sunday.  Calling outside of peak times (0900 to 1500) will reduce your wait time.

    Article date: 
    12 February 2019

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