Service outage

The Australian Passport Office application systems will be updated between 11pm to midnight AEST, Thursday 26 May 2022.  

You will be unable to access your online passport application during this time.

We apologise for the inconvenience and thank you for your patience.

Article Date:
26 May 2022

Be sure to allow up to six weeks to get a new passport or renew one

We are experiencing high demand for passports since the reopening of Australia’s international border.

In the first three months of this year, we issued nearly 400,000 passports, more than double the total number we issued over the same period in 2021.

With passport demand on the rise, we strongly urge you not to leave your application to the last minute.

You should allow up to six weeks to get a new passport or renew one.

To help avoid delays, before you submit your application, make sure you:

  • provide all the necessary information
  • meet all the requirements.

For more information, visit our FAQs page for answers to the most common questions we receive.

Article Date:
23 May 2022

Call centre wait times

We apologise to those of you who’ve had difficulty contacting us recently. We want to assure you that fixing this issue is a top priority for us.

Call volumes have increased dramatically over the past six months. 

We now have more staff working in our contact centre than ever before, and we are adding more. Our dedicated call centre staff are doing all they can to assist and we’d be grateful for your continued patience.

While we understand some of our customers prefer to speak to a person to have their questions answered, in most cases our website will have the information you require.  The majority of the phone queries we get can be easily resolved by going to our general advice on passport applications, which provides answers to the most common questions raised.

Article Date:
28 April 2022

Further information

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