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Make sure you check our office locations before you visit us. We may have moved since you saw us last.

If you've booked an appointment with us, or arranged to pick up your passport, be sure to check the address on our website first. You don't want to end up on the wrong side of town!

You can find our office locations on our website.

Ex-Tropical Cyclone Alfred has caused widespread damage and flooding in Queensland and New South Wales.

If your passport has been lost or damaged in these events, you may be eligible for a free replacement.

The process is simple. All you need to do is provide information to confirm your identity and that you were in the affected area.

Call us on 131 232 for more information.

Some customers have reported receiving text messages with a multi-factor authentication (MFA) code for their AusPassport account that they did not request. 

We have investigated this matter and can confirm it was due to a technical issue. These messages are not suspicious. 

If you receive a text message with an MFA code you did not request, please ignore it.

It is nonetheless important to always exercise caution with these types of messages. If you get a suspicious email or text message claiming to be from us:

• don’t click on any links or open attachments
• don’t respond to the sender
• do report it
• do delete the message.

Anyone can be a victim of a scam or identity theft. If you think you’ve fallen victim to a scam or your identity has been compromised or misused, it’s important to take steps quickly to limit damage to your identity or assets.

If you’re concerned, you can call IDCARE for advice and support. If you’ve received a scam message or phone call, report it to ScamWatch.

Visit our webpage on protecting against scams and identity theft for more information.