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  1. Passport Offices in Australia will be closed on 25, 26 December 2018 and 1 January 2019.  On these days, passport clients in Australia with urgent travel needs due to the death or serious illness of an immediate family member overseas should call APIS on 131232 for assistance.

    Please remember an additional fee is applicable for priority service.

    From 17 December 2018 until 4 January 2019 passport offices will be operating with reduced staff and some services will not be available.

    Passport Offices in Australia will resume all normal services on Monday 7 January 2019.

    Check what services will be available.

    Article date: 
    26 November 2018
  2. The Australian Passport Office, in cooperation with Australia Post, has implemented a Passport RAPID service whereby passport clients needing an urgent appointment to lodge their passport application can do so at selected Australia Post outlets in all capital cities. 

    Passport RAPID applications will be delivered to the Passport Office the same day they are lodged. Get all the details on Passport RAPID.

    Article date: 
    22 November 2018
  3. Australia Post have advised a truck transporting mail items in central Queensland has caught fire and no mail was able to be recovered.  This has impacted mail services in Barcaldine, Blackwater, Capella, Clermont, Emerald, Ilfracombe, Jericho, Longreach, Springsure, Tieri and Winton

    Australia Post have not confirmed whether any passport applications or completed passports have been destroyed in the fire, but if you reside in one of the above locations and have recently lodged a passport application, or are expecting a completed passport to be delivered to you, please call APIS on 131232 for further information.

    Article date: 
    15 November 2018

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