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Due to yesterday’s earthquake, which has affected businesses in Melbourne’s CBD, Melbourne Passport Office will be closed until further notice. 

The Office’s premises at Collins Square, Docklands will undergo a site inspection by structural engineers to confirm that the building is safe for customers and employees.

For any urgent matters, please phone us on 131 232.  Please note, however, that our Contact Centre, which is operated by Melbourne staff, has also been impacted by the temporary closure.  As such, customers should expect longer-than-usual wait times.

You can now track delivery of your Australian passport. From this week, we’re including a Registered Post tracking number in our email and SMS messages that let you know your passport is on its way. You can use the number to check the passport’s delivery status on Australia Post’s website and app.

This new service will give Australians more assurance about delivery of their passport and make the process more transparent.

More information is on Australia Post’s website at www.auspost.com.au/using-our-tracking-service

In Australia, passport services are operating normally, although the impacts of the pandemic are causing significant delays to Australia Post delivery services around the country.

Protecting our customers and staff is a high priority for us. To visit our passport offices in Sydney, Melbourne or Canberra, you need to phone us first on 131 232 to make an appointment. When you’re at any passport office, please practice good hygiene and social distancing by covering your mouth when you cough or sneeze, and keeping at least 1.5 metres away from other people. Local state and territory health directions may mean that you have to wear a mask when you're in a passport office. Please don’t enter a passport office if you’re meant to be in self-isolation.

Local restrictions are constraining our capacity to provide passport services overseas. Some Australians overseas may find it hard to lodge passport applications. Staff at Australian diplomatic and consular missions are doing all they can to assist those most in need. For the latest information, monitor the website and social media channels of your nearest Australian mission.