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  1. The Australian Passport Office, in cooperation with Australia Post, has implemented a Passport RAPID service whereby passport clients needing an urgent appointment to lodge their passport application can do so at selected Australia Post outlets in all capital cities. 

    Passport RAPID applications will be delivered to the Passport Office the same day they are lodged. Get all the details on Passport RAPID.

    Article date: 
    22 November 2018
  2. Australia Post have advised a truck transporting mail items in central Queensland has caught fire and no mail was able to be recovered.  This has impacted mail services in Barcaldine, Blackwater, Capella, Clermont, Emerald, Ilfracombe, Jericho, Longreach, Springsure, Tieri and Winton

    Australia Post have not confirmed whether any passport applications or completed passports have been destroyed in the fire, but if you reside in one of the above locations and have recently lodged a passport application, or are expecting a completed passport to be delivered to you, please call APIS on 131232 for further information.

    Article date: 
    15 November 2018
  3. Passports are an important part of proving your identity.  The information used by travel agents and airlines is based on some of the information on the bio-page (photo page) of your passport. 

    If someone had access to your passport number and name, these details in themselves would be insufficient to obtain another passport in your identity.  DFAT has a range of robust controls in place to ensure that Australian travel documents are only issued to individuals with an entitlement, including sophisticated facial recognition technology.

    If you believe your identity has been compromised please contact IDcare or the Australian Cybercrime Online Reporting Network (ACORN). These sites will provide information on cyber security and keeping your identity safe. The Attorney General’s department have information in relation to protecting your identity and what to do if your identity has been stolen.

    If you still feel unsure, you can renew your passport at any time. Your new passport will have a new passport number but you will need to pay the current renewal fee.

    Find out more about Passport Fraud.

    Article date: 
    31 October 2018

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