Further information


  1. Due to the bushfires in New South Wales and Queensland, Australia Post operations have been affected in a number of locations.

    Check the following link for updates:



    If your passport has been lost or damaged in the bushfires, you may be eligible for a free replacement.  Call us on 131 232 for more information.

    Article date: 
    12 November 2019
  2. From Monday 30 September you can call us during the following times:

    • Monday to Friday: 8.00 am to 9.00 pm (AEST)

    Please note: If you are calling about a passport application, it usually takes about 3 weeks from date of lodgement to receive your passport in Australia. Priority passport applications take 2 business days plus delivery.  If this is not quick enough check out our Passport RAPID service.

    We can't provide specific information on the day you will receive your passport. All general answers to passport questions can be found on this website.

    Article date: 
    25 September 2019

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