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  1. We're experiencing a big surge in people applying for passports.  This is causing longer than usual wait times to our call centre.  Our call centre operates from 0800 to 2100 Monday to Friday and 0830 to 1700 Saturday and Sunday.  Calling outside of peak times (0900 to 1500) will reduce your wait time.

    Article date: 
    12 February 2019
  2. From 1 January 2019, increased passport fees will apply:

    • 10-year passport for persons aged 16 and over - $293

    • 5-year passport for children under 16 years and persons aged 75 and over - $148

    • emergency passport overseas - $184

    • replacement passport - $184

    • priority processing fee - $215

    • adult overseas surcharge - $132

    • child overseas surcharge - $64

    Article date: 
    17 December 2018

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