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Optus data breach

As reported in the media, the Australian Passport Office is aware of a data breach impacting Optus customers, which has potentially compromised their personal information, including passport numbers.

There is no breach of Australian Passport Office systems. Our aim is to ensure our passport customers are supported in managing their identity response.

Please visit Optus data breach for more detail, including passport-related information.

Article Date:
23 September 2022

Planning to travel over the summer holidays?

If you’re thinking of travelling overseas during the summer break, plan ahead. 

Like many countries, Australia is experiencing unprecedented demand for passports. 

If you need a new passport, you should lodge your application now. Where possible, don’t book flights without a valid passport. 

If you can’t wait at least six weeks for your passport, you can use our priority passport processing service.  

If you’ve already booked your trip and need a passport, please call 131 232 to let us know your travel dates. 

For more information on how we prioritise passport applications go to our Frequently Asked Questions page

Article Date:
16 September 2022

What you can do to help us process your application

Like many countries, we’re experiencing unprecedented demand for passports. We prioritise applications for customers who are travelling in the next 3 days. Call us on 131 232 and let us know your travel dates.  

We recommend you allow a minimum of six weeks to get your new passport.  Where possible, don’t book flights without a valid passport. If you can’t wait at least six weeks for your passport, you can use our priority passport processing service. For more information, visit our urgent applications page. 

For more information on how we prioritise applications, go to our Frequently Asked Questions page.

Article Date:
04 October 2022

Further information

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