Home

Disruptions to Australia Post services in Far North Queensland

Due to extreme weather impacts resulting from Ex-Tropical Cyclone Jasper, Australia Post is temporarily unable to provide delivery services to and from some areas in Far North Queensland.

Some Australia Post outlets in Far North Queensland are also closed.  More information on whether your local Post Office is impacted can be found here.

While delays to scheduled deliveries and collections will vary by area, tracked items are being scanned and Australia Post will continue to keep customers updated.  For tracking updates, visit auspost.com.au/track.

North Queensland residents who have had the delivery of their new passport delayed due to the current extreme weather, and have an urgent need to travel, should contact us on 131 232.

Over the holiday period, you can start a passport application online and lodge it at Australia Post. Make sure to check Australia Post’s opening hours.   

Australian Passport Offices (APO), including the APO contact centre, will operate as follows:   

Collecting a passport:    

• If you asked to collect your passport, you can get it from the following locations.    

Notarial services:   

• An appointment to lodge documents for legalisation must be made via the Smartraveller website. If you require urgent assistance, you can email legalisations.australia@dfat.gov.au.    

On closed days:   

• All APO sites, including the APO contact centre, will be closed.   

• For urgent passport enquiries, emergency consular assistance can be provided by our Consular Emergency Centre (CEC).  

Please note: The CEC is only available for compassionate or compelling reasons, such as the death or serious illness of an immediate family member, or an unexpected need for urgent business travel.

Bushfires, storms and floods across Australia can have a significant wellbeing and financial impact on the people affected.

If your passport is lost, damaged or destroyed due to a natural disaster, you may be eligible for a free replacement.

Call us on 131 232 for more information.