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We are aware of a phone scam alerting customers about suspicious use of their passport. These calls may come from a landline or mobile number and feature a recorded message.

These calls are not from the department.

We don’t send out generic recorded phone messages to customers about passports. 

Our staff will always call you in person from a landline, introduce themselves by their first name, and tell you where they’re from.

If you’re not sure if it’s really the department making contact, you can call us back on 131 232 to check. 

If you’ve received a scam message or phone call, please report it to Scam Watch.  

You can find more advice on how to protect yourself against scams and identity theft on our website. 

Did you know that some countries won’t let you enter if your passport is due to expire in 6 months or less.

Check your passport expiry date before you travel. Make sure there’s more than 6 months between the expiry date and the date you leave your destination.

For more information on your destination’s entry and exit conditions, see Smartraveller.

If you need to renew your passport, make sure you allow enough time to get it before you travel.

To improve the security of you AusPassport account, we have introduced new password requirements. This means the next time you go to log in to your account, you will need to reset your password.

Here’s how you can do this:

• At the login screen, click the ‘reset password’ link
• Enter the email address that you use to log in to your AusPassport account
• We will send you an email with a reset password link
• You will be asked to answer one of your secret questions
• Choose a new password using a minimum of 14 characters.

More information on using your AusPassport account is available online.