Call us
Call us on 131 232.
Monday to Friday – 8 am to 5 pm (for each Australian time zone).
We're closed on Australian national public holidays.
We can make an appointment for you to lodge your application at an Australian passport office if you need:
- to travel urgently because of exceptional circumstances
- a travel document other than an Australian passport.
Enquire online
Submit an online enquiry(Opens in a new tab/window) and we'll be in touch.
If you need an interpreter
If you need an interpreter, call 131 450. The Translating and Interpreting Service (TIS National)(Opens in a new tab/window) will arrange an interpreter who speaks your language and transfer your call to us at no cost to you.
For more information, see Interpreting and translation.
Contact us through the National Relay Service(Opens in a new tab/window) if:
- you're d/Deaf
- you're hard of hearing
- you have a speech or communication difficulty.
If you're overseas
If you're overseas, contact your nearest Australian embassy or consulate(Opens in a new tab/window).
If you need urgent help, contact the Consular Emergency Centre (CEC)(Opens in a new tab/window) in Canberra for emergency consular assistance.
This service is only available for compassionate or compelling reasons, such as:
- the death or serious illness of an immediate family member
- an unexpected need for urgent business travel.
We value your feedback
The Australian Passport Office is committed to providing a secure, efficient and responsive passport service for Australia. We're always looking for ways to improve our service and we value your feedback.
You can submit feedback via our feedback form(Opens in a new tab/window).
You can also write to us at:
Australian Passport Office
Department of Foreign Affairs and Trade
R.G. Casey Building
John McEwen Crescent
BARTON ACT 0221
If you're not happy with the response you receive from the Department of Foreign Affairs and Trade (DFAT), contact the Commonwealth Ombudsman’s Office in Australia by:
- completing the Office's online form(Opens in a new tab/window)
- calling 1300 362 072 – Monday to Friday, 10:30 am to 3 pm Canberra time.
Visit us
Call 131 232 to make an appointment at your nearest passport office.
You don't need an appointment to collect your passport.