Contact us


The Australian Passport Information Service (APIS) provides a telephone information service to callers Monday to Friday. When you call your questions will be answered by trained and experienced staff. APIS is not a passport office.

You can call APIS on 131 232 for the cost of a local call. See APIS opening hours.

See assistance you can get if you have a hearing or speech impairment or need an interpreter.

APIS also arranges appointments for you to lodge your passport or renewal applications at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport.

If your travel is not urgent, you may lodge your passport application at an accredited Australia Post outlet. Visit or call Australia Post on 137 678 to find the nearest outlet that will accept your application.

If overseas please contact an Australian diplomatic or consular mission.

Please note you do not need an appointment to collect your passport.


If you require information about an existing passport or passport application, please call APIS on 131 232 for advice. Due to Australian privacy laws this information cannot be provided via an email request.

If overseas please contact an Australian diplomatic or consular mission.

To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.

Visit us

Passport offices - by appointment only (unless collecting a completed passport).

Call 131 232 to make an appointment.