1. From Monday 30 September you can call us during the following times:

    • Monday to Friday: 8.00 am to 9.00 pm (AEST)

    Please note: If you are calling about a passport application, it usually takes about 3 weeks from date of lodgement to receive your passport in Australia. Priority passport applications take 2 business days plus delivery.  If this is not quick enough check out our Passport RAPID service.

    We can't provide specific information on the day you will receive your passport. All general answers to passport questions can be found on this website.

    Article date: 
    25 September 2019
  2. From 1 January 2019, increased passport fees will apply:

    • 10-year passport for persons aged 16 and over - $293

    • 5-year passport for children under 16 years and persons aged 75 and over - $148

    • emergency passport overseas - $184

    • replacement passport - $184

    • priority processing fee - $215

    • adult overseas surcharge - $132

    • child overseas surcharge - $64

    Article date: 
    17 December 2018
  3. Australians should be aware of passport scams that request people to scan and email their passport details, or to apply for a new passport at no cost because of a security breach. These scams are attempts by scammers to trick you into giving out personal information and in some cases money.

    Article date: 
    13 December 2016