News

Service outage

The Australian Passport Office application systems will be updated between 11pm to midnight AEST, Thursday 26 May 2022.  

You will be unable to access your online passport application during this time.

We apologise for the inconvenience and thank you for your patience.

Article Date:
26 May 2022

Be sure to allow up to six weeks to get a new passport or renew one

We are experiencing high demand for passports since the reopening of Australia’s international border.

In the first three months of this year, we issued nearly 400,000 passports, more than double the total number we issued over the same period in 2021.

With passport demand on the rise, we strongly urge you not to leave your application to the last minute.

You should allow up to six weeks to get a new passport or renew one.

To help avoid delays, before you submit your application, make sure you:

  • provide all the necessary information
  • meet all the requirements.

For more information, visit our FAQs page for answers to the most common questions we receive.

Article Date:
23 May 2022

Call centre wait times

We apologise to those of you who’ve had difficulty contacting us recently. We want to assure you that fixing this issue is a top priority for us.

Call volumes have increased dramatically over the past six months. 

We now have more staff working in our contact centre than ever before, and we are adding more. Our dedicated call centre staff are doing all they can to assist and we’d be grateful for your continued patience.

While we understand some of our customers prefer to speak to a person to have their questions answered, in most cases our website will have the information you require.  The majority of the phone queries we get can be easily resolved by going to our general advice on passport applications, which provides answers to the most common questions raised.

Article Date:
28 April 2022

International COVID-19 vaccination certificate - now available in digital wallets

You can now download your International COVID-19 Vaccination Certificate and save it to your Apple or Google digital wallet.

It can now also be used with the International Air Transport Association (IATA) Travel Pass that some airlines are using for customers to store and manage their verified COVID-19 test and vaccine certificates.

Your international certificate provides proof of your COVID-19 vaccinations to present to border authorities or airline check-in staff for crossing international borders.

Anyone who has a valid passport and their COVID-19 vaccinations recorded on the Australian Immunisation Register (AIR) can request an international certificate. 

The easiest way to get your free international certificate is by using your Medicare account in myGov, or the Medicare Express Plus app.  If you can’t use these options, you can contact the Australian Immunisation Register on 1800 653 809.

International COVID-19 Vaccination Certificate Specimen – Digital wallet format:

Apple Wallet:

1

 

Google Wallet:

2
Article Date:
16 December 2021

New international certificate the ticket for overseas travellers

A new Australian-issued International COVID-19 Vaccination Certificate will help travellers heading overseas prove their COVID-19 vaccination status.

Developed by the Australian Government, the international certificate links your COVID-19 vaccination information with the details in your passport to create a secure Quick Response (QR) code.

This individual QR code, which is as secure as an Australian passport chip, can be read by border authorities and presented at check-in with airlines when departing or returning to Australia.

The international certificate can be download or printed and will be used with COVID-19 travel apps like the International Air Transport Association (IATA)Travel Pass, which some airlines are using.

Anyone who has a valid passport and their COVID-19 vaccination recorded on the Australian Immunisation Register (AIR) can request an international certificate. Recording vaccinations on the AIR is done automatically for people who’ve had their vaccinations in Australia.

If you received your COVID-19 vaccinations outside Australia, you’ll need to record them on the AIR before you can get an international certificate.  To find out how, go to the Services Australia website.

The easiest way to get your free international certificate is by using your Medicare account in myGov, or the Medicare Express app.  If you can’t use these options, you can contact the Australian Immunisation Register on 1800 653 809.

More information

For more information on

Article Date:
19 October 2021