News

Optus data breach

As reported in the media, the Australian Passport Office is aware of a data breach impacting Optus customers, which has potentially compromised their personal information, including passport numbers.

There is no breach of Australian Passport Office systems. Our aim is to ensure our passport customers are supported in managing their identity response.

Please visit Optus data breach for more detail, including passport-related information.

Article Date:
23 September 2022

Planning to travel over the summer holidays?

If you’re thinking of travelling overseas during the summer break, plan ahead. 

Like many countries, Australia is experiencing unprecedented demand for passports. 

If you need a new passport, you should lodge your application now. Where possible, don’t book flights without a valid passport. 

If you can’t wait at least six weeks for your passport, you can use our priority passport processing service.  

If you’ve already booked your trip and need a passport, please call 131 232 to let us know your travel dates. 

For more information on how we prioritise passport applications go to our Frequently Asked Questions page

Article Date:
16 September 2022

What you can do to help us process your application

Like many countries, we’re experiencing unprecedented demand for passports. We prioritise applications for customers who are travelling in the next 3 days. Call us on 131 232 and let us know your travel dates.  

We recommend you allow a minimum of six weeks to get your new passport.  Where possible, don’t book flights without a valid passport. If you can’t wait at least six weeks for your passport, you can use our priority passport processing service. For more information, visit our urgent applications page. 

For more information on how we prioritise applications, go to our Frequently Asked Questions page.

Article Date:
04 October 2022

When does your passport expire?

If your passport expires in six months or less, you may need a new one. 

Some foreign governments need visitors to carry passports with at least six months validity (beyond their planned stay) or they may be refused entry.  

This includes popular destinations for Australian travellers, such as Indonesia, Singapore, Vietnam, Fiji, Samoa and Vanuatu.  

To check the entry requirements of the countries you’re visiting, contact the foreign diplomatic and consular representatives of the country you’re visiting, or ask your travel agent. 

We recommend you allow a minimum of six weeks to get your new passport and don't book your trip until you have it. 

If you can’t wait at least six weeks for your passport, you can use our priority passport processing service. For more information, visit our urgent applications page. 

For more tips on planning your travel, visit smartraveller.gov.au  

Article Date:
20 September 2022

Three reasons why you should get your passport before booking travel

Three reasons why you should get your passport before booking travel 

  1. You can only apply for a visa with a valid passport. Allocate a couple of weeks (depending on the foreign embassy or consulate) from when you get your passport to apply for your visas.  

  2. Some countries need proof you’re vaccinated against COVID-19 to enter. If you were vaccinated in Australia, you can use an International COVID-19 Vaccination Certificate as evidence.  This certificate is linked to the passport you’re travelling on. You can find out about the requirements of the country you’re visiting on the Smartraveller website.  

  3. It can take a minimum of six weeks to get a new passport or renew your old one. Some applications, including first-time and child applications, can take longer.  

If you’ve already booked your trip and need a passport, please call 131 232 to let us know your travel dates. 

If you can’t wait at least six weeks for your passport, you can use our priority passport processing service. For more information, visit our urgent applications page 

For more tips on planning your travel, visit smartraveller.gov.au  

Article Date:
14 September 2022