The Australian Passport Office will be closed from Good Friday 19 April 2019 until Easter Monday 22 April 2019 inclusive. For any urgent passport enquiries during this period, please contact the Australian Passport Information Service (APIS) on 131 232.
APIS operating hours are 8:30am – 5:00pm (AEST) on weekends and national Public Holidays. Please note - callers to APIS are currently experiencing longer than usual wait times.
We're experiencing a big surge in people applying for passports. This is causing longer than usual wait times to our call centre. Our call centre operates from 0800 to 2100 Monday to Friday and 0830 to 1700 Saturday and Sunday. Calling outside of peak times (0900 to 1500) will reduce your wait time.
If your passport has been lost or damaged in the recent Queensland floods or bushfires in Tasmania and northern New South Wales you may be eligible for a free replacement passport. Call the Australian Passport Information Service on 131 232 for more information.
From 1 January 2019, increased passport fees will apply:
10-year passport for persons aged 16 and over - $293
5-year passport for children under 16 years and persons aged 75 and over - $148
emergency passport overseas - $184
replacement passport - $184
priority processing fee - $215
adult overseas surcharge - $132
child overseas surcharge - $64
Glasses will not be allowed in new passport photos taken from 1 July 2018.
This will further strengthen the integrity of the Australian passport.
Research has shown that glasses adversely affect passport facial matching. Matching is more accurate without glasses.
A limited exemption for medical reasons may apply where supported by a medical certificate.
