News

Passport delivery - tracking now available

You can now track delivery of your Australian passport. From this week, we’re including a Registered Post tracking number in our email and SMS messages that let you know your passport is on its way. You can use the number to check the passport’s delivery status on Australia Post’s website and app.

This new service will give Australians more assurance about delivery of their passport and make the process more transparent.

More information is on Australia Post’s website at www.auspost.com.au/using-our-tracking-service

Article Date:
15 July 2021

COVID-19 and passport services

In Australia, passport services are operating normally, although the impacts of the pandemic are causing significant delays to Australia Post delivery services around the country.

Protecting our customers and staff is a high priority for us. To visit our passport offices in Sydney or Brisbane, you need to phone us first on 131 232 to make an appointment. When you’re at any passport office, please practice good hygiene and social distancing by covering your mouth when you cough or sneeze, and keeping at least 1.5 metres away from other people. Local state and territory health directions may mean that you have to wear a mask when you're in a passport office. Please don’t enter a passport office if you’re meant to be in self-isolation.

Local restrictions are constraining our capacity to provide passport services overseas. Some Australians overseas may find it hard to lodge passport applications. Staff at Australian diplomatic and consular missions are doing all they can to assist those most in need. For the latest information, monitor the website and social media channels of your nearest Australian mission.

Article Date:
02 August 2021

Quarantine-free travel to New Zealand

Has your passport been gathering dust in a sock drawer?  With quarantine-free travel to New Zealand now a reality, it’s time to brush it off and check that it’s still current.

If your passport has expired, or if it’s going to expire soon, the best way to renew it is by starting online.  You can also prepare applications online for other family members. Lodge your application at any participating Australia Post outlet.  Need to know more?  Check out our 7 step guide and COVID-19 passport information.  For travel advice, visit Smartraveller.

Article Date:
30 April 2021

Changes to passport services in the United Kingdom

Australian passport services in the United Kingdom have changed as the Australian High Commission in London transitions out of the UK national lockdown. See the High Commission’s website for more information.

Article Date:
12 April 2021

Free replacement passports for storm and flood victims

If your passport has been lost or damaged in a recent storm, flood, bushfire or other natural disaster, you may be eligible for a free replacement.  Call us on 131 232 for more information.

Article Date:
25 March 2021