Do you want to enquire about your passport application?
The best way do this is to contact us directly, by either phoning our call centre on 131 232, or emailing our Client Service mailbox (email@example.com).
Some people have been following up on the status of their applications separately through their local Member of Parliament. But these enquiries are prioritised according to the same process we apply to our call centre and Client Services mailbox. Going through this separate channel won’t guarantee you’ll receive your passport any sooner.
Also, making enquiries through multiple channels won’t speed up the processing of an application. In fact, these multiple enquiries put additional pressure on our processing system, as extra resources need to be diverted to manage them.
In addition, we don’t recommend customers visit their nearest passport office until they’ve received a notification from us that their passport is ready to collect. Visiting one of our offices won’t guarantee your passport will be issued on that day.
The way we manage our workload is to process applications submitted under our priority service first. We do this because we’re obligated under Australian passports legislation to deliver passports within two business days under this service. We also make every effort to assist passport applicants who have an urgent need to travel for genuine compassionate and/or compelling reasons.
If you’ve booked your travel before you’ve received your passport, we’ll endeavour to process your application as quickly as possible, noting our current advice is to allow at least six weeks to receive your passport. In addition to this minimum recommended timeframe, you should also factor in further time to allow for other necessary travel arrangements, such as the issuance of foreign visas.