To get your passport within 3 weeks you may be able to use our priority service for an additional fee.
You can only apply for priority service at Australia Post when you lodge your application. It is not available after lodgement.
The priority service guarantees your passport will be ready to post or collect from an Australian Passport Office (APO) within two business days, once the APO has received everything we need from you and all requirements have been met.
The two business days does not include:
- time taken for your application to be delivered to the APO after you lodge at an Australia Post outlet
- time taken for your passport to be delivered to you
The priority service is not available in all circumstances.
For adult applications in Australia the priority service will be indicated on your Application Checklist if it is available to you.
At lodgement, we recommend you request your passport to be collected from the Australian Passport Office in your capital city to eliminate delivery time once your passport is ready.
If you need to travel urgently due to the death or serious illness of an immediate family member please obtain supporting documentation (i.e. death certificate, funeral notice or letter from treating doctor) and call:
- the Australian Passport Information Service on 131 232 to arrange an appointment for you to lodge your passport or renewal application at an Australian Passport Office; OR
- if you are overseas, please contact an Australian diplomatic or consular mission.
You may be eligible for a waiver or refund of the priority processing fee on compassionate grounds – see eligibility criteria and documentary requirements below.
The priority service is available for passport applications and renewals lodged in Australia and at the Australian High Commission in London. Please note: Australian Passport Offices do not accept cash.
If you are applying overseas and cannot wait the standard three weeks to receive your new passport, you should contact the nearest Australian diplomatic mission or consulate for advice.
If we do not meet the priority service standard of two business days once the APO has everything it needs from you to process your application, you may apply for a refund or waiver of the priority processing fee. Please note the two business days does not include:
- time taken for an application to be delivered to the APO after you lodge at an Australia Post outlet
- time taken for a passport to be delivered to a residential address.
If you are travelling for compassionate reasons due to the death or serious illness of an immediate family member, you may be eligible for a refund of the priority processing fee. In this context, immediate family members are defined as the spouse, de facto partner, mother, father, son, daughter, brother, sister, mother-in-law and father-in-law of the applicant.
If you consider you are eligible for a refund, you should write to the Manager of the Australian Passport Office in your capital city, or to the Consul at the Australian diplomatic mission where your application was lodged.
Your letter should include your full name, your passport number, the date and place you lodged your application and details supporting your claim. If you are applying on compassionate grounds, please include supporting documentation such as a death certificate, funeral notice or letter from the doctor treating the immediate family member you travelled to see.
We will reply within 14 days of receiving your enquiry. If you are eligible for a refund, a cheque will be posted to you within 30 days of our decision. If you are not eligible for a refund, we will write to tell you why.
A decision not to refund a priority processing fee is a reviewable decision under the Australian Passports Act 2005.