Do you need your passport urgently for compassionate or compelling reasons?
- 'Compassionate and compelling reasons' are exceptional circumstances, such as the death or serious illness of an immediate family member, requiring urgent travel.
- If these circumstances apply to you, make an appointment at your nearest passport office by calling 131 232.
- Provide evidence of a compassionate or compelling need for immediate travel.
- Pay the Priority (2-day processing) fee, if required.
Note: Cash is no longer accepted at passport offices. You can pay by EFTPOS, MasterCard or Visa only.
Faster processing services
You should allow a minimum of 6 weeks to receive your passport when using our routine processing service.
If you need your passport quicker, you can pay an additional fee for one of our faster processing services to ensure your passport is ready on time.
You’re not eligible for our faster processing services if:
- you're applying for a passport overseas
- you have difficulties proving your identity
- you’re applying for a child passport without full parental consent
- you’ve had two or more passports lost or stolen in the last five years.
There are 2 options for faster processing:
- Priority (2-day processing) service: This service costs $300 in addition to the standard passport fee. We'll process your application in 2 business days from when we receive a completed application including all required supporting documentation.
- Fast Track (5-day processing) service: This service costs $104 in addition to the standard passport fee. We'll process your application in 5 business days from when we receive a completed application including all required supporting documentation.
Note: These timeframes exclude postage time. You can use our passport processing timeframe estimator to find out approximately how long it will take to receive your passport. To get your passport sooner, you can choose to collect if from your nearest passport office.
To choose a faster processing service, you need to:
- pay the additional faster processing fee when you lodge your application at Australia Post
- or call us on 131 232 to request this if you’ve already lodged your application under our routine processing service.
Australia Post RAPID service
If you lodge your passport application and pay an additional faster processing fee at a selected Australia Post Passport RAPID location, we’ll get your documents even quicker.
Applications lodged at one of these locations before 12:00pm on any business day will be received by us for processing on the same day. If you lodge your application after 12:00pm or on a weekend, we will receive it the next business day.
If you’re overseas
- The Priority and Fast Track processing services are available to eligible customers in Australia only.
- Contact your local diplomatic or consular mission for advice.