We are aware of a phone scam alerting customers about suspicious use of their passport. These calls may come from a landline or mobile number and feature a recorded message.
These calls are not from the department.
We don’t send out generic recorded phone messages to customers about passports.
Our staff will always call you in person from a landline, introduce themselves by their first name, and tell you where they’re from.
If you’re not sure if it’s really the department making contact, you can call us back on 131 232 to check.
If you’ve received a scam message or phone call, please report it to Scam Watch.
You can find more advice on how to protect yourself against scams and identity theft on our website.