The Australian Passport Office is committed to providing a secure, efficient and responsive passport service for Australia.
We issue passports to Australian citizens in Australia and overseas, in accordance with the Australian Passports Act 2005 (Cth)(Opens in a new tab/window), related laws and the Convention on International Civil Aviation (PDF 1.8 MB)(Opens in a new tab/window).
We also issue other types of travel documents, such as the Convention Travel Document, to eligible non-citizens living in Australia.
We're here to help
Call us on 131 232. Our trained, experienced staff will take your call and provide accurate information politely, clearly and quickly.
If you need an interpreter, call 131 450. The Translating and Interpreting Service (TIS National)(Opens in a new tab/window) will arrange an interpreter who speaks your language and transfer your call to us at no cost to you.
We offer online passport application information and services on our website.
Australia Post
Australia Post provides a nationwide shopfront on our behalf by:
- receiving Australian passport applications, including passport renewals
- collecting application fees
- distributing application forms
- delivering Australian passports and travel documents.
To find a participating post office near you:
- call Australia Post on 131 318
- visit auspost.com.au(Opens in a new tab/window).
Our passport offices
We have passport offices in all Australian state and territory capital cities.
In special circumstances, you can lodge your passport application at a passport office. This service is by appointment only. To make an appointment, contact us.
If you're overseas and need information about passports, contact your nearest Australian embassy or consulate(Opens in a new tab/window).
Our service commitment to you
We aim to serve you in a helpful, polite and professional way.
We're committed to:
- providing clear and accurate information
- serving you promptly and being helpful and polite at all times
- displaying information about passport fees in all passport offices and agencies
- ensuring there are appropriate passport services for Australians living in rural, remote and regional areas, and overseas
- providing appropriate services for people with disabilities
- applying rules and policies consistently
- protecting information you give to us in accordance with the Australian Passports Act (Cth)(Opens in a new tab/window) and privacy laws
- issuing your passport within 2 business days (for Priority service) or within 5 business days (for Fast Track service) of receiving everything we need from you, or else refunding the faster processing fee
- protecting your identity from misuse by others through rigorous identity proofing processes and a technically sophisticated passport booklet
- informing you of your right to a review of an adverse decision.
What we ask of you
To help us meet our commitment to you:
- Apply for your passport well before your proposed travel.
- Complete your passport application accurately.
- Provide passport photos that meet our photo guidelines.
- When you lodge your application, bring original documents that prove your identity and citizenship. There are penalties under the Australian Passports Act (Cth)(Opens in a new tab/window) for making false or misleading statements.
- Be courteous and respectful to our passport staff and agents.
We value your feedback
We're always looking for ways to improve our service, and we value your feedback.
You can submit feedback via our feedback form.
You can also write to us at:
Australian Passport Office
Department of Foreign Affairs and Trade
R.G. Casey Building
John McEwen Crescent
BARTON ACT 0221
If you're not happy with the response you receive from the Department of Foreign Affairs and Trade (DFAT), contact the Commonwealth Ombudsman’s Office in Australia by:
- completing the Office's online form(Opens in a new tab/window)
- calling 1300 362 072 from 10:00 am to 4:00 pm weekdays AEST, except Wednesday 10:00 am to 2:00 pm.