Submitting a complete passport application is an important step in avoiding unnecessary delays.
Missing information, incorrect documents or photos that don’t meet our guidelines may also need to be replaced before your application can be assessed.
Before you lodge your application, take a few minutes to:
- make sure you have the correct supporting documents, including identity documents
- check that all details on your application form are accurate
- confirm your photo meets Australian passport photo guidelines
To avoid delays or issues, make sure your application is complete, incomplete applications may not be eligible for a refund.
If we need more information to continue processing your application, one of our case officers will contact you directly.
While your application is in progress, check your email inbox regularly - including your junk or spam folders - so you don’t miss any messages from us.
Providing any requested details as soon as you can helps us keep your application moving.
A few simple checks before you apply can make a real difference to how smoothly your application is processed.