Replacement passport

If your passport has more than 2 years’ validity, you may be eligible for a replacement.

If your passport has less than 2 years’ validity, you’ll need to apply for a new passport.

You may be eligible to have the application fee for your replacement passport waived if:

• you've changed your family name due to a change in marital status (including marriage, divorce, entering or leaving a registered or de facto relationship, or the death of a spouse)
• you've changed or are transitioning to another gender
• you've changed your name because of a change in your gender
• you're updating the photo in a passport for a child under the age of 5, provided the passport was issued before their first birthday
• your physical appearance has changed significantly following an accident or surgery
• your passport was damaged in a declared natural disaster.

You must provide evidence of the circumstances supporting your eligibility for a fee waiver. This means, if you changed your family name due to divorce, you need to provide a finalised divorce order or certificate of divorce. See Change of name or gender.

You'll need to pay a reduced fee to replace your passport if:

• your passport has minor damage
• your passport has no more blank visa pages
• your passport is compromised in a data breach
• you've changed your name for a reason other than a change in marital status or gender
• you cannot supply supporting evidence that your name change is because of a change in marital status or gender.

If your passport has major damage and cannot identify you, contact us.

If you're in Australia, you can either:

• complete the online form in our application portal(Opens in a new tab/window)
• fill in a blank paper form from a  post office(Opens in a new tab/window).

If you're travelling or living outside Australia, contact your nearest  Australian embassy or consulate(Opens in a new tab/window).

If your passport is damaged, you'll also need to complete a  B-11 form that tells us when, where and how your passport was damaged.

If you apply online, or you’re eligible to have your replacement passport application fee waived, lodge your application at a participating post office(Opens in a new tab/window) in the usual way.

If applying online isn’t an option for you, and you have to pay a fee, you'll need to lodge your application at a passport office. Contact us to make an appointment.

If you're applying overseas, contact your nearest  Australian embassy or consulate(Opens in a new tab/window).

You must provide your current passport and any required documentation when you lodge your application. You must also pay the replacement passport application fee if required.

If you can’t lodge your application in person because you’re physically unable to do so, contact us.

If you’re in Australia and have a current passport, it will generally be cancelled when you lodge your passport application. This means you won’t be able to use it in connection with travel or identification.

Any remaining validity will not carry over to your new passport. Your new passport will be valid from the date it’s issued.

If you need to travel before you get your replacement passport, contact us.

Routine processing

Once you’ve lodged your passport application, you can  check its status(Opens in a new tab/window) using your application number.

Allow at least 6 weeks from lodging your application to get your replacement passport. To find out how long it might take to process your application, you can use our  passport timeframe estimator.

Faster processing

If you need your passport quickly, you may be eligible for faster processing for an extra fee.

There are 2 options for faster processing:

1. Priority (2-day processing) service: we process your application within 2 business days of receiving it.
2. Fast Track (5-day processing) service: we process your application within 5 business days of receiving it.

Your application must be complete, including all supporting documentation, to qualify for faster processing.

Delivery and collection

When your passport is ready, we’ll send it by Registered Post.

We'll email you when we send your passport. We'll also send you an SMS message with a Registered Post tracking number. Once sent, your passport should arrive in about a week.

If you need your passport sooner, you can choose to pick it up from your nearest passport office.

For more information, see Delivery and passport collection.

If you're in Australia, you can either:

• complete the online form in our application portal(Opens in a new tab/window)
• fill in a blank paper form from a participating post office(Opens in a new tab/window).

If you're travelling or living outside Australia, contact your nearest  Australian embassy or consulate(Opens in a new tab/window).

If the child passport is damaged, you'll also need to complete a  B-11 form that tells us when, where and how the passport was damaged.

You must lodge the completed application at an Australian passport office. Contact us to make an appointment.

If you're applying for a replacement passport to update the photo in a passport issued to a child before they turned one, you can lodge the completed application at a participating post office(Opens in a new tab/window).

If you're applying overseas, contact your nearest  Australian embassy or consulate(Opens in a new tab/window).

If you can’t lodge your application in person because you’re physically unable to do so, contact us.

The child doesn’t have to come with you when you lodge the application, even if the child is 16 or 17 years old.

Bring with you

You must provide the child's current passport and show evidence of your parental or caring responsibility for the child when you lodge your application. You must also pay the replacement passport application fee if required.

Evidence of parental responsibility includes:

• the child’s birth certificate with your name as the parent
• court orders for the child with your name as a person with parental responsibility or guardianship.

Evidence of caring responsibility includes:

• a benefit statement from Centrelink (Services Australia) for a payment to the carer to assist in raising the child
• a Medicare card with the name of the child and the carer
• a last will and testament of a parent that nominates the carer.

Routine processing

Once you’ve lodged your passport application, you can  check its status(Opens in a new tab/window) using your application number.

Allow at least 6 weeks from lodging your application to get your replacement child passport. To find out how long it might take to process your application, you can use our  passport timeframe estimator.

Faster processing

If you need your passport quickly, you may be eligible for faster processing for an extra fee.

There are 2 options for faster processing:

1. Priority (2-day processing) service: we process your application within 2 business days of receiving it.
2. Fast Track (5-day processing) service: we process your application within 5 business days of receiving it.

Your application must be complete, including all supporting documentation, to qualify for faster processing.

Delivery and collection

When your passport is ready, we’ll send it by Registered Post.

We'll email you when we send your child's passport. We'll also send you an SMS message with a Registered Post tracking number. Once sent, your passport should arrive in about a week.

If you need your passport sooner, you can choose to pick it up from your nearest passport office.

For more information, see Delivery and passport collection.