Creating and maintaining your AusPassport account
- Why do I need an AusPassport account?
- What can I do with my AusPassport account?
- How do I create an AusPassport account?
- I’ve forgotten my password. What do I do?
- How do I report a security breach to my AusPassport account?
- Can I delete my AusPassport account?
- What are the terms and conditions of my AusPassport account?
Managing your passport applications
- How do I start a new application?
- How do I save and resume an application?
- How do I change an application that's already complete?
- Where can I see the status of an application?
- How do I delete an incomplete application?
- Why has the system deleted my application?
- What is the difference between an application checklist, an application form and a record of response?
- Why do I need to print my application?
- My checklist only has some of the information I provided. Where is the rest, and how do I save and print it?
- Can I track the status of applications after I’ve submitted them?
- Where can I find my application number?
- How do I print or save an application checklist, application summary or application form?
Why do I need an AusPassport account?
You need an AusPassport account to start your passport application online.
What can I do with my AusPassport account?
Your account can be used to:
- prepare your passport application
- monitor the progress of your passport application.
How do I create an AusPassport account?
To create an account you must:
- accept the terms and conditions
- provide an email address
- choose a password
- set up multi-factor authentication.
I’ve forgotten my password. What do I do?
- Select 'Reset your password' from the AusPassport home page.
- Enter your AusPassport login email address.
- Enter the code we send to your email address.
- Choose where we should send a verification code.
- Enter the code.
- Choose a new password.
How do I report a security breach to my AusPassport account?
If you think the security of your account may have been compromised (for example, if your security details have been, or may be, accessed by another person without your permission), reset your password as soon as possible and call us on 131 232.
Can I delete my AusPassport account?
To delete your account call us on 131 232.
How do I start a new application?
To start an application select 'Start application'.
You can save your application and resume it later.
You have 14 days to submit your application online. This is from when you first start your application. Once you submit your application online, you will need to print it off and take it to a registered Australia Post outlet to lodge it and pay the application fee.
How do I save and resume an application?
Applications are saved every time you complete a page of the online application form.
To resume, log into your AusPassport acount and, under the 'Resume where you left off' heading, select the name of the application under the 'Application for' column. This will open the application and you can continue to complete your details.
How do I change an application that's already complete?
If you've created a passport application that's already complete and you need to make any changes, you'll need to create a new application.
There's no limit to the number of applications you can create.
Where can I see the status of an application?
If you are logged into your AusPassport account, you can use the 'Check your application's status' section to select the application you have created and see its current status.
Use the application drop-down to choose the application you wish to view and click or tap 'Check status'.
The application's status will be shown on-screen.
You can also view the status without logging into your AusPassport account by using the status tracker directly from the passport.gov.au website by entering the application number and applicant's family name.
How do I delete an incomplete application?
You can delete any incomplete application and start again.
Under the 'Resume where you left off' section, select the menu button next to the application you want to delete.
Why has the system deleted my application?
You have 14 days to submit your application from when you start it. After 14 days it will be deleted from the system, and you will need to start again. We will send you reminder emails 7 days and 2 days before your application is due to be deleted.
If you applied for an adult application in Australia, once you lodge your application and your application is under assessment, the application summary and application checklist will no longer be available.
Why do I need to print my application?
You need to lodge the application in person at a participating Australia Post outlet.
What is the difference between an application checklist, an application form and a record of responses?
If you're applying for an adult passport in Australia, your passport application is called an application checklist. The application lists some of your personal details as well as the documents you need to take with you when lodging your passport application.
The record of responses is a PDF listing all the details you entered in your online application including all declarations.
If you're applying for a child passport or you live overseas the system will generate an application form. The application looks like an ordinary passport paper form.
My checklist only has some of the information I provided. Where is the rest, and how do I save and print it?
The record of responses is a PDF listing all the details you entered in your online application, including all declarations.
You can download the record of responses by choosing the 'Download application' action under the 'Applications created' section on the dashboard.
Can I track the status of applications after I’ve submitted them?
Once you've lodged your passport application, you can use our status tracker to check its progress. You will need your application number (e.g. AB123456A). If you don't have your application number, see where do I find my application number?
Where do I find my application number after lodgement?
If you created your passport application online, you can find the application number in the confirmation email we sent.
You can also find it in the 'Applications created' section when you log into your AusPassport account.
Lodgement receipt
If you lodged your application in-person at an Australia Post outlet, the application number is on your payment receipt.
If you lodged your application overseas, the application number is on your payment receipt.
Adult application in Australia
Your application number is also located on the application checklist next to the QR code.
On the checklist instructions page.
As well as on your application summary.
Your application number is also available after you login to the new online application, in the 'Applications created' section.
Paper form applications
