Quick guide - Online application

From the My passport applications page you can:

Start or renew an application

To start an application select "Start renewal / passport application".

Dashboard screenshot

Information entered into the application will be saved automatically once the "Personal details" page is completed, and then page by page as you progress.

You will be able to select "Save and logout" to resume your application at a later date.

Resume an application

You may resume an application at any time by selecting the "Resume" button from the Incomplete applications section.

Resume screenshot

Update your account details and change your password

You can update your account details at any time.

Login and select "Update account details" or "Change password".

Screenshot of dashboard - update your password

Note: updating your account details will not update the details in an application that has been lodged. If you wish to update your details after you have lodged your application please call 131 232.

Update your application

Only some applications can be updated.

Adult applications in Australia

Once an application checklist has been created it is valid for 28 days. This application cannot be updated.

Application checklists can be updated once the application checklist has expired and before lodgement has occurred.

Once the application checklist has expired, an "Update" button will appear next to the application in the "Completed applications" section.

Update your application screenshot of dashboard

Selecting the "Update" button will allow you to update the application and create a new application checklist.

To create a new application checklist you will need to confirm your application details, passport type and respond to the declarations.

The new application checklist will have a new application number and expiry date. You have 28 days to attend lodgement with your application checklist, original supporting documents, photos and payment.

All other application forms

These applications cannot be updated.

Delete an incomplete application

You are able to delete an incomplete application if it is no longer required or if you want to start the application again. Select the "Delete" button next to the application you want to delete in the "Incomplete applications" section.

Dashboard screenshot for Delete an application

Print or save an application checklist, application summary or application form

Once the application is completed, an application checklist and application summary are created. These can be saved and printed at the time they are created, or later by logging in to your account.

Where to find a copy of the Application Summary?

*This only applies to Adult applications in Australia.

Log in to your account.

Under the "Completed applications" section select the application summary link to view, save or print a copy of your application summary.

Print or save an Application Checklist or Summary

Where do I find my application number after lodgement?

Adult application in Australia

Your application number is located on the application checklist next to the barcode, on the checklist instructions page, as well as on your application summary.

Screenshot for the location of the application number

Your application number is also available after you login to the new online application, in the Completed applications section.

All other applications

Child and overseas passport application number

Why can't I find my application checklist or application form anymore?

Adult applications in Australia

Once your application checklist has been lodged, and your application is under assessment, the application summary and application checklist will no longer be available.

If you do not lodge your application checklist within 28 days and do not update your application it will be deleted after 90 days.

All other applications

Your application form is available for 90 days.