Contact us


You can phone us on 131 232 at the following times for the cost of a local call:

  • Monday to Friday: 8.00 am to 5.00 pm (for each Australian time zone). We are closed on Australian national public holidays.

See assistance you can get if you have a hearing or speech impairment or need an interpreter.

Our call centre can arrange an appointment for you to lodge your passport or renewal application at an Australian passport office if:

  • you need to travel urgently because of unforeseen, compassionate reasons or other exceptional circumstances, or
  • you need a travel document other than an Australian passport.

If your travel is not urgent, you may lodge your passport application at an accredited Australia Post outlet. Visit or call Australia Post on 137 678 to find the nearest outlet that will accept your application.

For urgent passport enquiries outside of business hours, emergency consular assistance can be provided by our Consular Emergency Centre (CEC). Please note, this service is only available for compassionate or compelling reasons, such as the death or serious illness of an immediate family member or an unexpected need for urgent business travel.

If overseas please contact an Australian diplomatic or consular mission.

Please note you do not need an appointment to collect your passport.


If you require information about an existing passport or passport application, please call us on 131 232 for advice. Due to Australian privacy laws this information cannot be provided via an email request.

If overseas please contact an Australian diplomatic or consular mission.

To comment on our services, use our feedback form. The inclusion of your telephone number may allow for a speedier response.

Visit us

Passport offices - by appointment only (unless collecting a completed passport).

Call 131 232 to make an appointment.