Claiming compensation from us
If you think we've made a mistake that caused you to lose money or experience some other problem, you can ask for compensation under the Compensation for Detriment caused by Defective Administration (CDDA) Scheme.
The CDDA Scheme allows the Department of Foreign Affairs and Trade (DFAT) to compensate people who have been negatively affected because we acted incorrectly or failed to act when we should have. This applies where there is no legal right to compensation.
When DFAT looks at a CDDA claim, the main goal is to put you back in the position you would have been in if the mistake had not happened.
You can find more information about the CDDA Scheme on the Department of Finance website(Opens in a new tab/window).
How to made a CDDA claim
Submit a CDDA Scheme claim form(Opens in a new tab/window) and include:
- What happened and why you think our actions or inaction were defective and caused you loss
- include dates, who you spoke to, where it happened, and any other important details.
- Details of your financial loss or other harm
- if you are asking for money, say how much compensation you are claiming.
- Your contact details such as your name and email address.
DFAT will email you to confirm we have received your claim.
Important information
The CDDA Scheme is discretionary, which means DFAT doesn't have to approve a claim, even if someone has experienced a loss.
It is also usually a last resort, used only when there are no other ways to fix the problem.
If you think we made the wrong decision about your passport application, you can ask for a review.