You should allow up to 6 weeks to receive a passport, no matter where you apply.
A child passport without full parental consent takes much longer.
To minimise processing time, make sure your application includes everything we need.
Need a passport in less than 6 weeks?
Don’t worry – we have options for urgent applications.
In Australia, we post passports by registered mail (not Express Post).
We'll send you an email when we despatch your passport. Your passport should arrive within a week after that.
If you’re an adult applying online, you can nominate a delivery address that's different to your residential address, including a PO Box, but not a parcel locker.
Mailing arrangements overseas vary by location. Check with the Australian diplomatic or consular mission responsible for your application.
When we despatch your passport for delivery in Australia, we'll send you an email and an SMS with a registered post tracking number. Enter the number on the Australia Post website. Note that it may take 24-48 hours before Australia Post displays your item on its site.
It’s very rare for passports to go missing in the mail.
If your passport goes missing in the mail, you must call us on 131 232 or contact an Australian diplomatic or consular mission within 60 days from when we mailed you the passport.
In Australia, when you lodge your application, you can ask to collect your passport at a passport office rather than receive it by mail.
We’ll send you an email when your passport is ready for collection.
If you’re collecting a passport for someone else, you’ll need photo ID and a signed letter of authority. Collection arrangements overseas vary by location. Check with the Australian diplomatic or consular mission responsible for your application.