News

Some customers have reported receiving text messages with a multi-factor authentication (MFA) code for their AusPassport account that they did not request. 

We have investigated this matter and can confirm it was due to a technical issue. These messages are not suspicious. 

If you receive a text message with an MFA code you did not request, please ignore it.

It is nonetheless important to always exercise caution with these types of messages. If you get a suspicious email or text message claiming to be from us:

• don’t click on any links or open attachments
• don’t respond to the sender
• do report it
• do delete the message.

Anyone can be a victim of a scam or identity theft. If you think you’ve fallen victim to a scam or your identity has been compromised or misused, it’s important to take steps quickly to limit damage to your identity or assets.

If you’re concerned, you can call IDCARE for advice and support. If you’ve received a scam message or phone call, report it to ScamWatch.

Visit our webpage on protecting against scams and identity theft for more information.

Following its temporary closure late last week due to ex-Tropical Cyclone Alfred, Brisbane Passport Office has reopened today (Monday 10 March). 

With the Bureau of Meteorology forecasting continuing rain and minor flooding in the Brisbane metropolitan area on Monday, we advise you to take care on the roads and only visit our Brisbane office if you have an urgent need to do so.

If you have an urgent enquiry, you can also phone us on 131 232.

Most of us love sharing our holiday snaps on social media. But stop and think before you post - make sure you’re not giving away your personal information. 

Don’t share photos of your passport or boarding pass, for example. These documents have personal information that identity thieves can use to defraud or harm you. 

Your identity is one of your most valuable assets, so make sure you protect it! Find out more about protecting against scams and identity theft on our website.

The Department of Foreign Affairs and Trade (DFAT) is aware of a cyber incident impacting fertility service provider, Genea. 

Genea’s investigation into the cyber incident has found the personal details of some clients and staff were compromised. This may include Australian passports.

Genea is contacting impacted individuals directly.

Affected Australian passports are still safe to use for international travel. Your passport number cannot be used to obtain a new passport. Robust controls are used to protect passports from identity takeover, including sophisticated facial-recognition technology.  

See our page on protecting against scams and identity theft for more advice on how to safeguard your personal information.  

You can also seek help from IDCARE, a not-for-profit organisation that specialises in providing advice and support to Australians on how to respond to identity theft.    

More advice on what you can do to protect yourself and your family from cyber security incidents is available on the Australian Cyber Security Centre’s (ACSC) webpage at:  www.cyber.gov.au.

You should allow a minimum of 6 weeks to receive a passport. 

Child passports can take longer, particularly in cases without full parental consent. 

More information on our current processing timeframes is available on our website. 

If you need more certainty that your passport will be processed quickly, you may want to choose one of our faster processing services.