Some customers may experience issues accessing the Online Passport Application Service (AusPassport). If you encounter any problems, please try again later or contact us for help. We are investigating this matter and apologise for any inconvenience.
There is scheduled system maintenance on the Online Passport Application Service (AusPassport) from 10:00pm AEST Friday 2 May – 3:00am AEST Saturday 3 May 2025. You won't be able to use the system or check the progress of your passport application in the Status Tracker during this time. We apologise for any inconvenience.