COVID-19 and passport services

30 September 2020

In Australia, passport services are operating normally, although the impacts of the pandemic are causing significant delays to Australia Post delivery services around the country.

Protecting our customers and staff is a high priority for us. To visit the Melbourne Passport Office for any reason, you need to phone us first on 131 232 to make an appointment. When you’re at any passport office, please practice good hygiene and social distancing by covering your mouth when you cough or sneeze, and keeping at least 1.5 metres away from other people. Please don’t enter a passport office if you’re meant to be in self-isolation.

Local restrictions are constraining our capacity to provide passport services overseas. Some Australians overseas may find it hard to lodge passport applications. Staff at Australian diplomatic and consular missions are doing all they can to assist those most in need. For the latest information, monitor the website and social media channels of your nearest Australian mission.